Searching Orders

When you click the Orders tab on the Admin Interface, you are instantly presented with a summary of the most recent orders your store has received.

The list shows you the following information about each order:

• Completed At - The date on which the user finalized their order.
• Number - The Solidus-generated order number.
• State - The current state of the order.
• Payment State - Solidus tracks the state of an order's payment separately from the state of the order itself. As payment is received, the state of the order progresses.
• Shipment State - Having the Shipment State pictured separately lets you quickly see which orders are paid and need to be packed and shipped, improving your store's workflow.
• Customer Email
• Total - This amount includes item totals, tax, shipping, and any promotions or adjustments made to the order.

Next to each row is an "Edit" icon. Clicking this icon allows you to make changes to an order.

Filtering Results

You may not always want to see all of the most recent orders - the Solidus default. You may want to view only those orders that you need to pack and ship, or only those from a particular customer. Solidus gives you the flexibility to quickly find only those orders you need.

You can choose one or more of the following options to narrow your order search, then click the Filter Results button to update the results.

Date Range

You can input a Start and/or Stop date. If you enter both, the results shown will be all orders that fall on or between those dates.

If you input only a Start date, you will get all orders placed on or after that date.

If you input only a Stop date, the results will include all orders placed up to and on that date.

Status

You can restrict orders to only those with a particular status. Available status options include:

• cart - Customer has added items to a shopping cart, but has not yet checked out.
• address - Customer has entered the checkout process, but has not yet completed input of shipping and/or billing address(es).
• delivery - Customer has completed entry of addresses, but has not yet completed selection of delivery method(s).
• payment - Customer has entered addresses and chosen a delivery method, but still needs to enter a payment method.
• confirm - All required information has been entered; customer just needs to confirm the order.
• complete - All required information is present, customer has confirmed the order, payment has not yet been received or processed.
• canceled - Either customer or store admin has chosen to cancel the order.
• awaiting return - Customer has elected to return products, but they have not yet been received.
• return - A return has been processed.
• resumed - A formerly canceled order has been reactivated.

Order Number

Solidus generates a unique order number for each order when the first item is added to a shopping cart. Order numbers begin with the letter R, followed by 9 random numbers. If you are searching for a particular order, you can just input the entire order number and that order is all that will be returned.

Email

At this time, the filter does not allow you to search for only part of an email address. If you want to find all orders from jane_doe@example.com, you will have to use the full address. Inputting only "jane_doe" will result in a pop-up alert to enter a valid email address.

Name

The First Name Begins With and Last Name Begins With fields will let you filter order results based on the billing address, not on the shipping address. You can use any number of letters, from just an initial to the full first and/or last name.

Complete

By default, the filter restricts results to only orders that have reached the complete order state. To remove this restriction, uncheck the box that is marked Only Show Complete Orders.

Unfulfilled

If you only want to review orders that have not been shipped, you can check the box marked Show Only Unfulfilled Orders.